CASE STUDY

Mid-sized US Financial Institution

Mid-sized US Financial Institution
A customer relationship management system (CRM) wasn't enough for this bank. They needed a tool to match employees to internal “gigs” based on talent and verified skills.

AT A GLANCE

Challenges

  • The organization already had a mentoring platform, but it was laborious to use.
  • Locating expertise within the organizations usually involved asking many people if they knew anyone who knew anyone with key skills and experiences.

Key Results

  • Participants report a ~30% time savings in searching for experts or mentors.
  • Client no longer needed 3rd party mentoring contract.
"I'm happy that Humaxa's platform doesn't have a lot of fluff - things to distract employees. This is a project of love."
Sr. Rep, Learning and Coaching
Mid-sized Financial Institution located in the US

OBJECTIVES

The goal of implementing Humaxa was to give the workforce an easy way to locate expertise and knowledge within the organization and automate matches between needs and experts able to help. Those willing to share their expertise also needed to be incentivized and rewarded for doing so.

SOLUTIONS

Humaxa’s mentoring and expert finder systems not only made locating and scheduling experts’ time easier, it allowed workers to connect and learn in ways they anticipate. The organization was able to codify its institutional knowledge and identify expertise gaps as well.

BENEFITS

Microsoft Teams Integration Other mentoring platforms the organization tried were separate applications. Humaxa sits right in Microsoft Teams and took only 15 minutes to install.

No more endless searching Before Humaxa, many employees reported using “word of mouth” to identify experts or mentors. Even then, it was difficult and many gave up. With Humaxa, matching and even automatic scheduling in Microsoft Outlook was easy and automated.

Knowledge Gap Identification No more guessing where future knowledge and expertise gaps exist. With Humaxa, when the numbers looking for specific areas of expertise outweighs the existence of matched experts, it’s easy to see gaps.

RETURN ON INVESTMENT

Loan Growth → 2.5x Industry Average

3x Mentorship Access (300 → 900 employees)

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