CASE STUDY
Instant Teams
AT A GLANCE
Challenges
- Employees couldn’t locate information or provide feedback easily
- Employees expressed frustration and engagement seemed low
Key Results
- Annual cost savings per 100 employees: $48,000
- Improved response rate: 50-75%
OBJECTIVES
Workforce personnel can struggle with finding what they need to do their job effectively and efficiently. It can also be difficult to provide feedback regarding what is needed to be even better in one’s job, especially in a remote setting. Instant Teams wanted to find a way to help their workforce find the resources they needed and provide feedback simultaneously.
SOLUTIONS
“Max” was implemented into Instant Teams’ workflow – right in their Slack workspace – in a matter of minutes. Over time, Instant Teams customized “Max” so that it could acquire feedback anonymously and provide immediate solutions. It was also customized to show a side-by-side comparison of client and employee net promoter scores.
BENEFITS
Easy and speedy implementation
- Other applications can take weeks or even months to implement and customize. Not “Max.”
No need to ask anyone or go anywhere to get answers
- “Max” allowed workers to easily get help.
“Max” is always available – 24/7/365
- Unlike calling a service desk or waiting to talk to the right person, “Max” is always available.
Enterprise Security
- Humaxa follows the highest security standards so data remains private.
RETURN ON INVESTMENT
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