CASE STUDY
Automotive Electronics Development
AT A GLANCE
Challenges
The organization was struggling to find reports, regulations, databases, and documentation. It was also having trouble analyzing various data sources when combining and comparing data.
Key Results
Field Team had a 50% faster response time. Client projected a savings of 5 hours per person per week.
OBJECTIVES
This worldwide automotive industry client, with a Field Application Team of over 130 members, provides customers with technical support on embedded ECU software. Support includes interpretation of internal and external documents, including AUTOSAR specifications. Their goal was to speed up the support process by at least 30%.
SOLUTIONS
Humaxa provided instant time savings with accurate support and instant references. The client was able to reduce the time spent analyzing documentation, contacting peer experts, and relaying information back to their customers.
BENEFITS
Natural Language Document Search
Before Humaxa, the organization had struggled to find supporting resources quickly enough to be able to answer their customers’ questions. Now, it happens in real time.
Multi-lingual support over 100 languages
Not all employees of the client organization are native English language speakers. Sometimes, it was difficult for them to support their customers when guidance was only provided in English. With Humaxa’s AI speaking over 100 languages, multi-lingual support became painless.
Industry Expert Validation
Unlike other general purpose AI platforms, Humaxa’s AI is focused on one industry and therefore, can be extremely accurate. Humaxa’s AI is trained by Automotive Industry Experts.
RETURN ON INVESTMENT
1700% ROI
75% Time Saved Per Question
40 minutes of research time/question reduced to 10 min/question
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